1.1 This Privacy Policy explains how ALVIA Signature Travel & Tourism – FZCO (“ALVIA”, “we”, “us” or “our”) collects, uses, stores, shares, and protects personal information when you submit an enquiry, communicate with us, request or receive travel-related services, make payment, use our website, or otherwise interact with ALVIA.
1.2 By submitting an enquiry, communicating with ALVIA, requesting or receiving any service, making payment, or using the website, you acknowledge that your personal information may be processed in accordance with this Privacy Policy.
1.3 This Privacy Policy should be read together with ALVIA’s Terms and Conditions and any proposal, quotation, payment request, booking confirmation, or other written condition applicable to your service.
2.1 This Privacy Policy applies to personal information collected through:
(a) enquiries, service requests, and booking-related communications;
(b) enquiry forms;
(c) email communication;
(d) WhatsApp communication;
(e) telephone communication;
(f) social media communication;
(g) CRM and client management systems;
(h) payment processes;
(i) analytics and tracking technologies;
(j) documents, proposals, quotations, and booking communications;
(k) the website alviasignaturetourism.ae.
2.2 This Privacy Policy does not apply to third-party websites, platforms, payment gateways, analytics tools, social media platforms, service providers, or external links except where ALVIA controls or determines the processing of the relevant personal information.
3.1 ALVIA may collect and process information including, without limitation:
(a) name;
(b) email address;
(c) telephone number;
(d) WhatsApp number;
(e) country of residence;
(f) nationality, where relevant;
(g) travel dates;
(h) number of guests;
(i) preferred service category;
(j) preferred hotel level, travel style, budget comfort range, or service preference;
(k) travel preferences, experience preferences, dining preferences, vehicle preferences, accessibility needs, mobility needs, dietary requirements, allergies, or special requests;
(l) passport, identification, guest details, or travel document information where required for a confirmed or proposed service;
(m) payment records, transaction references, payment status, billing information, and payment-related communication;
(n) communications with ALVIA by email, WhatsApp, phone, social media, or website form;
(o) information provided about other guests where you enquire or book on their behalf;
(p) technical data such as IP address, browser type, device type, pages visited, referral source, approximate location, cookie identifiers, analytics identifiers, and website usage data;
(q) marketing preferences, consent records, opt-out records, and communication history.
3.2 ALVIA may collect sensitive or special-category information only where relevant to a travel request, service suitability, safety, accessibility, dietary requirement, guest comfort, legal requirement, provider requirement, or the client’s express instruction. Such information may include, for example, health-related notes, mobility concerns, allergy information, religious dietary preferences, accessibility requirements, or passport/identity information.
4.1 ALVIA may collect information directly from you when you:
(a) submit an enquiry form;
(b) email ALVIA;
(c) send a WhatsApp message;
(d) call ALVIA;
(e) complete a form or document;
(f) request a proposal or quotation;
(g) make payment;
(h) confirm a booking;
(i) provide information about other guests;
(j) interact with ALVIA on social media.
4.2 ALVIA may also collect information automatically through cookies, analytics tools, tracking technologies, website logs, advertising pixels, CRM systems, hosting systems, security tools, and similar technologies.
4.3 ALVIA may receive information from Third-Party Service Providers, payment processors, CRM tools, analytics platforms, communication platforms, booking partners, suppliers, venues, hotels, transport providers, or other service-related sources where necessary for enquiry handling, service arrangement, payment processing, confirmation, support, or legal compliance.
5.1 ALVIA may use personal information for purposes including, without limitation:
(a) responding to enquiries;
(b) preparing proposals, quotations, and service directions;
(c) reviewing availability and suitability of services;
(d) arranging, coordinating, confirming, or facilitating services;
(e) communicating with clients before, during, and after a service;
(f) processing payments and payment records;
(g) confirming bookings and issuing relevant documents;
(h) communicating with Third-Party Service Providers where necessary;
(i) handling amendments, cancellations, refunds, complaints, or support requests;
(j) improving website functionality, service quality, communication, and client experience;
(k) maintaining business records, accounting records, compliance records, and internal controls;
(l) detecting fraud, misuse, security risks, payment issues, or unlawful activity;
(m) complying with legal, regulatory, tax, accounting, law enforcement, or court requirements;
(n) sending marketing communications where permitted or where consent has been provided;
(o) measuring website performance, advertising effectiveness, and enquiry conversion.
6.1 ALVIA may process personal information where necessary for:
(a) responding to your enquiry;
(b) preparing or performing a proposal, quotation, booking, or service request;
(c) taking steps before entering into a confirmed arrangement;
(d) fulfilling contractual or pre-contractual obligations;
(e) complying with legal or regulatory obligations;
(f) protecting ALVIA’s legitimate business interests;
(g) preventing fraud, misuse, or security incidents;
(h) improving services and website performance;
(i) obtaining your consent where required.
6.2 Where processing is based on consent, you may withdraw consent where legally permitted, but this may affect ALVIA’s ability to provide certain communications, services, or personalised arrangements.
7.1 If you provide personal information about another guest, you confirm that you are authorised to provide such information and that the relevant person has been informed that their information may be processed by ALVIA in accordance with this Privacy Policy.
7.2 You are responsible for ensuring that information provided about other guests is accurate, complete, and appropriate for the requested service.
8.1 ALVIA may communicate with clients through WhatsApp, email, phone, social media, website forms, CRM systems, and other communication channels.
8.2 Communications may be stored for enquiry handling, service arrangement, client support, business records, compliance, and quality review.
8.3 WhatsApp, social media platforms, email providers, and other communication platforms may process data according to their own privacy policies and terms. ALVIA does not control the data practices of such external platforms.
9.1 ALVIA may collect payment-related information, payment status, transaction references, billing details, payment confirmations, invoices, receipts, refund records, and communication relating to payments.
9.2 Card details, payment credentials, and payment security processing may be handled by third-party payment gateways, banks, processors, or financial institutions. ALVIA may not store full card information unless expressly required and permitted through secure systems.
9.3 Payment processors and banks may process personal information according to their own terms, privacy policies, fraud-prevention rules, and compliance requirements.
10.1 The website may use cookies, pixels, analytics scripts, tags, server logs, and similar technologies to operate the website, understand visitor behaviour, improve user experience, measure performance, support security, and analyse marketing effectiveness.
10.2 ALVIA may use tools such as Google Analytics, Meta Pixel, CRM tracking, advertising tools, hosting analytics, payment tools, and similar technologies.
10.3 These tools may collect information such as IP address, browser type, device type, referral source, pages visited, session duration, approximate location, interactions, conversion events, and cookie identifiers.
10.4 You may be able to manage cookies through browser settings, device settings, website cookie controls, or opt-out tools provided by third-party platforms. Disabling cookies may affect website functionality.
11.1 ALVIA may send marketing communications, updates, offers, travel inspiration, or service-related messages where permitted by law, where you have provided consent, or where there is a legitimate business basis to do so.
11.2 Marketing channels may include email, WhatsApp, SMS, social media, remarketing platforms, or other communication methods.
11.3 You may opt out of marketing communications by following the unsubscribe instructions in the message or by contacting ALVIA at concierge@alviasignaturetourism.ae.
11.4 Opting out of marketing communications does not prevent ALVIA from sending service-related, payment-related, booking-related, legal, or administrative communications.
12.1 ALVIA may share personal information with third parties where necessary for enquiry handling, proposal preparation, service arrangement, payment processing, booking confirmation, support, legal compliance, business operation, or service improvement.
12.2 Such third parties may include, without limitation:
(a) hotels, resorts, venues, restaurants, and dining providers;
(b) transport, chauffeur, transfer, and logistics providers;
(c) tour, activity, attraction, yacht, desert, aerial, wellness, cultural, entertainment, or experience providers;
(d) guides, hosts, photographers, event providers, and related service partners;
(e) payment processors, banks, card processors, payment gateways, and financial institutions;
(f) CRM, hosting, website, IT, analytics, advertising, and communication platforms;
(g) professional advisers, accountants, auditors, legal advisers, insurers, and compliance providers;
(h) government authorities, regulators, courts, law enforcement bodies, or other authorities where required by law or necessary to protect rights and safety.
13.1 Where personal information is required to arrange a service, ALVIA may share necessary details with the relevant Third-Party Service Provider.
13.2 Information shared may include name, guest count, pickup details, contact details, timing, preferences, special requests, dietary notes, accessibility needs, passport or identification details where required, payment confirmation status, or other details necessary for the relevant service.
13.3 Third-Party Service Providers may process personal information according to their own privacy policies, legal obligations, supplier systems, booking procedures, and service requirements.
14.1 ALVIA, its systems, service providers, technology providers, payment processors, CRM platforms, analytics tools, communication tools, or Third-Party Service Providers may process, store, or transfer personal information outside the United Arab Emirates.
14.2 Such transfers may occur where systems, service providers, servers, payment processors, analytics providers, or suppliers are located in other jurisdictions.
14.3 ALVIA shall take reasonable steps to ensure that such transfers are carried out in a manner consistent with applicable legal requirements and reasonable business safeguards.
15.1 ALVIA may retain personal information for as long as reasonably necessary for enquiry handling, service arrangement, booking records, accounting, tax, legal, compliance, dispute resolution, fraud prevention, client support, marketing, and business record purposes.
15.2 Retention periods may vary depending on the type of information, the purpose of processing, legal requirements, provider requirements, payment records, dispute risk, and business needs.
15.3 ALVIA may retain limited records after a service is completed where necessary for legal, accounting, compliance, fraud prevention, dispute resolution, audit, or legitimate business purposes.
16.1 ALVIA shall take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure, alteration, or destruction.
16.2 No transmission or storage system can be guaranteed as completely secure. ALVIA cannot guarantee absolute security of information transmitted through the internet, WhatsApp, email, payment platforms, third-party systems, or other external technologies.
16.3 Clients are responsible for using secure devices, accurate contact details, and appropriate communication channels when sharing personal information.
17.1 Subject to applicable law, you may have rights to request access, correction, deletion, restriction, objection, withdrawal of consent, or information about how your personal information is processed.
17.2 Requests may be submitted to concierge@alviasignaturetourism.ae.
17.3 ALVIA may require identity verification before responding to a privacy request.
17.4 Certain information may be retained where required or permitted for legal, contractual, accounting, tax, fraud prevention, dispute, or legitimate business purposes.
18.1 ALVIA’s website and enquiry process are intended for adults or persons with legal authority to submit enquiries and make travel arrangements.
18.2 Where information about minors is provided as part of a family or group travel request, the person providing the information confirms that they have authority to do so.
18.3 ALVIA may process information relating to minors where necessary for service suitability, booking, safety, age restrictions, provider requirements, or family travel arrangements.
19.1 The website, messages, proposals, or communications may contain links to third-party websites, payment pages, maps, platforms, social media pages, or provider websites.
19.2 ALVIA is not responsible for the privacy practices, security, accuracy, content, terms, or policies of third-party websites or platforms.
19.3 Clients should review the applicable third-party privacy policies and terms before using such platforms or submitting information to them.
20.1 ALVIA may use analytics, advertising, CRM, and measurement tools to understand website use, enquiry behaviour, marketing performance, and service interest.
20.2 Such tools may help ALVIA improve website experience, measure campaign performance, understand service demand, and communicate more relevant information.
20.3 ALVIA does not intend to make legally significant decisions about clients solely by automated processing without appropriate human review where required by applicable law.
21.1 ALVIA may update, amend, or replace this Privacy Policy from time to time.
21.2 The updated version will be published on the website and shall apply from the date of publication, unless otherwise stated.
22.1 This Privacy Policy shall be governed by and construed in accordance with the laws of the United Arab Emirates.
23.1 For privacy questions or requests, please contact:
ALVIA Signature Travel & Tourism
Website: alviasignaturetourism.ae
Email: concierge@alviasignaturetourism.ae
