1.1 These Terms and Conditions govern the use of ALVIA services, including the submission of enquiries, the issuance of proposals, quotations, payment requests and booking confirmations, the arrangement of travel-related services, and the use of the website alviasignaturetourism.ae.
1.2 In these Terms, ALVIA Signature Travel & Tourism – FZCO may be referred to as “ALVIA”, “we”, “us” or “our”. The person submitting an enquiry, requesting a proposal, making payment, confirming a booking, or using our services may be referred to as “you”, “your”, “client”, “traveller” or “guest”, as the context requires.
1.3 By submitting an enquiry, requesting or accepting a proposal, making a payment, confirming any service, receiving any service arranged through ALVIA, communicating with ALVIA in relation to a service, or using the website alviasignaturetourism.ae, you acknowledge that you have read, understood, and agree to be bound by these Terms, together with any written proposal, quotation, payment request, booking confirmation, service note, voucher, supplier term, or other applicable written condition provided in relation to the relevant service.
2.1 “Booking Confirmation” means a written confirmation issued by ALVIA confirming the scope, date, timing, payment status, service details, and other applicable conditions for a confirmed service.
2.2 “Client” means the person or entity requesting, booking, paying for, or receiving services through ALVIA, including any person acting on behalf of other guests.
2.3 “Confirmed Service” means any travel-related service that ALVIA has confirmed in writing after the applicable payment and confirmation conditions have been satisfied.
2.4 “Deposit” means any partial payment required to secure, hold, begin arranging, or confirm part or all of a service, subject to the terms stated in the relevant proposal or payment request.
2.5 “Enquiry” means any request, message, form submission, WhatsApp message, email, phone request, website request, or other communication asking ALVIA to provide information, availability, a proposal, quotation, or service direction.
2.6 “Force Majeure” means any event or circumstance beyond the reasonable control of ALVIA or a third-party service provider, including but not limited to weather, natural events, road closures, airport disruption, government restrictions, regulatory action, public events, civil unrest, war, terrorism, pandemic, epidemic, strikes, supplier failure, technical failure, safety concern, venue closure, accident, illness, or other operational disruption.
2.7 “Proposal” or “Quotation” means any written document, email, message, PDF, itinerary, service direction, price indication, or offer issued by ALVIA in response to an enquiry. Unless expressly stated otherwise, proposals and quotations remain subject to availability, confirmation, payment, and applicable terms.
2.8 “Services” means travel-related arrangement, coordination, advisory, enquiry, proposal, booking, facilitation, itinerary, transfer, chauffeur, journey, activity, accommodation, dining, experience, or other related services arranged, facilitated, sourced, coordinated, or presented by ALVIA.
2.9 “Third-Party Service Provider” means any independent provider involved in the performance or supply of a service, including but not limited to hotels, resorts, transport companies, chauffeur companies, tour operators, guides, restaurants, venues, attractions, activity providers, yacht operators, desert safari operators, aerial experience providers, event providers, payment processors, technology providers, or other travel-related partners.
2.10 “Supplier Terms” means any terms, conditions, restrictions, rules, cancellation policies, safety requirements, availability rules, operating procedures, waivers, or provider-specific conditions imposed by a Third-Party Service Provider.
3.1 These Terms apply to all enquiries, proposals, quotations, payment requests, booking confirmations, communications, arrangements, and services arranged, coordinated, sourced, facilitated, presented, or otherwise handled by ALVIA, whether through the website, email, WhatsApp, telephone, social media, in person, or any other communication channel.
3.2 These Terms apply in addition to any specific written terms stated in a proposal, quotation, payment request, booking confirmation, voucher, service note, or Supplier Terms applicable to the relevant service.
3.3 Service descriptions, example journeys, package names, activity descriptions, service directions, images, videos, website content, proposals, indicative materials, and other information made available by ALVIA are provided for general guidance and do not constitute a confirmed offer, guarantee, or binding booking unless confirmed by ALVIA in writing.
3.4 ALVIA may decline, amend, suspend, or reject any enquiry, proposal request, service request, or booking request at its discretion, including where the request is unsuitable, unavailable, commercially impractical, inconsistent with ALVIA standards, legally restricted, or unable to be confirmed through appropriate providers.
4.1 In the event of any inconsistency between these Terms and the specific written terms stated in a proposal, quotation, payment request, booking confirmation, voucher, service note, Supplier Terms, or other written condition applicable to a confirmed service, the more specific written term applicable to that confirmed service shall prevail.
4.2 Any cancellation, amendment, payment, refund, validity, availability, no-show, safety, or service condition stated in the relevant proposal, quotation, payment request, booking confirmation, voucher, or Supplier Terms shall apply to the confirmed service to which it relates.
4.3 Where a matter is not expressly covered in the applicable proposal, quotation, payment request, booking confirmation, voucher, or Supplier Terms, these Terms shall apply.
5.1 ALVIA services are provided on an enquiry-led basis for the purpose of arranging, coordinating, sourcing, presenting, facilitating, or communicating travel-related services in accordance with the confirmed scope and applicable written conditions. The website is one channel through which clients may view general information and submit enquiries.
5.2 You agree to use ALVIA services, communications, enquiry channels, payment channels, proposals, documents, and the website only for lawful, personal, and legitimate travel-related purposes. You shall not misuse, copy, interfere with, scrape, reverse engineer, overload, damage, or attempt to gain unauthorised access to any part of the website, systems, data, forms, software, content, client materials, payment channels, or communication systems.
5.3 You shall not submit false, speculative, abusive, fraudulent, misleading, unlawful, unauthorised, or commercially improper enquiries, service requests, payment actions, booking requests, or communications.
5.4 ALVIA may update, amend, replace, suspend, withdraw, decline, or remove any service direction, enquiry channel, proposal direction, public description, website content, or availability indication at any time before written confirmation, subject to applicable law and any confirmed written conditions.
5.5 ALVIA does not warrant that the website, enquiry channels, communication channels, payment channels, forms, digital systems, or online materials will be uninterrupted, error-free, virus-free, secure, or continuously available. Access or communication may be interrupted due to maintenance, technical failure, service provider interruption, hosting issue, payment processor issue, network failure, security concern, or circumstances beyond ALVIA’s control.
6.1 ALVIA operates an enquiry-led travel arrangement model. Services described by ALVIA, whether on the website, in messages, in proposals, in examples, or in other communications, are service directions and examples unless expressly confirmed in writing. They are not instant-bookable packages or guaranteed offers.
6.2 An enquiry does not create a confirmed booking, reservation, obligation, price lock, supplier hold, or guaranteed availability.
6.3 ALVIA may prepare a proposal, quotation, service direction, availability response, or payment request based on the information provided by the client.
6.4 Proposals and quotations are prepared using the information available at the time of issue. Availability, pricing, timing, inclusions, provider conditions, service scope, access categories, vehicle categories, room categories, and other elements may change before written confirmation.
6.5 ALVIA may require further information before preparing or finalising a proposal or quotation. Failure to provide complete or accurate information may affect availability, pricing, suitability, or service delivery.
7.1 Any proposal or quotation issued by ALVIA is valid only for the period stated in the relevant proposal or quotation. If no validity period is stated, the proposal or quotation shall remain subject to availability and may be withdrawn or amended at any time before confirmation.
7.2 A proposal or quotation does not guarantee that any hotel, vehicle, table, venue, guide, driver, experience, activity, access category, time slot, room type, supplier, or service component will remain available until confirmed in writing.
7.3 Prices, inclusions, and service scope may change due to provider availability, seasonality, currency movements, changes in taxes or fees, revised third-party prices, increased demand, amended client requirements, or other factors affecting the service.
7.4 Any verbal estimate, informal message, sample itinerary, or indicative price shall not be binding unless confirmed by ALVIA in writing as part of a proposal, quotation, payment request, or booking confirmation.
7.5 ALVIA may correct any manifest error, typographical error, pricing error, availability error, calculation error, or omission in any proposal, quotation, website content, email, message, or other communication. Where such error affects a pending or confirmed arrangement, ALVIA may offer a corrected arrangement, alternative, credit, refund, or cancellation as reasonably appropriate and subject to applicable law and provider conditions.
8.1 ALVIA provides travel arrangement, advisory, coordination, sourcing, facilitation, presentation, and client communication services. ALVIA uses reasonable care in reviewing, selecting, presenting, and coordinating service directions for clients, based on the confirmed scope and information provided.
8.2 Many services arranged through ALVIA are performed, supplied, operated, hosted, transported, fulfilled, or controlled by independent Third-Party Service Providers. Such providers may include, without limitation, hotels, resorts, transport and chauffeur companies, activity operators, desert safari operators, yacht operators, aerial experience operators, restaurants, venues, attractions, guides, event providers, payment processors, technology providers, and other travel-related providers.
8.3 Unless expressly stated otherwise in writing, ALVIA does not own, operate, control, manage, or directly provide the underlying third-party service, venue, hotel, activity, attraction, transport fleet, aircraft, vessel, camp, restaurant, vehicle, driver, guide, access category, table, room, or operating facility forming part of a confirmed service.
8.4 ALVIA shall use reasonable care in communicating confirmed arrangements and coordinating the client-facing process. However, the performance, operation, timing, safety rules, availability, access conditions, seating, route, vehicle allocation, staffing, equipment, venue rules, service delivery, cancellation policy, refund eligibility, and operational decisions of Third-Party Service Providers may remain subject to the relevant provider’s own terms, policies, procedures, restrictions, and decisions.
8.5 The involvement of Third-Party Service Providers shall not mean that ALVIA merely publishes a list of products. ALVIA’s role is to assist in identifying, arranging, communicating, and coordinating services in accordance with the confirmed scope. Nevertheless, the client acknowledges that the underlying service delivery may depend on independent providers whose operations are not under ALVIA’s direct control.
8.6 The client agrees to comply with all applicable Supplier Terms, safety instructions, venue rules, conduct rules, access restrictions, age or health requirements, operating rules, and provider decisions applicable to the confirmed service.
8.7 ALVIA shall not be liable for any act, omission, delay, refusal, cancellation, negligence, failure, representation, warranty, breach, accident, injury, loss, inconvenience, service variation, or operational decision of a Third-Party Service Provider.
9.1 All prices are quote-based unless expressly stated otherwise in writing. Prices may depend on travel dates, service date, guest count, service category, provider availability, hotel or room category, vehicle category, access level, dining format, activity selection, timing, route, waiting time, special request, seasonal demand, exchange rate, taxes, fees, and final scope.
9.2 A service includes only those elements expressly stated as included in the final proposal, quotation, payment request, booking confirmation, voucher, or service note applicable to the confirmed service.
9.3 Any item, facility, meal, beverage, transfer, entry, activity, venue, special access, upgrade, gratuity, tax, surcharge, service charge, personal expense, insurance, fee, additional stop, overtime, waiting time, deposit, incidental, damage charge, special arrangement, or optional enhancement not expressly included in writing shall be excluded.
9.4 Optional additions, amendments, upgrades, special requests, extra services, extensions, additional guests, additional stops, late changes, overtime, or changes in scope may require additional payment.
9.5 ALVIA may refuse to proceed with, hold, amend, or confirm any service until the required payment has been received, verified, and acknowledged in accordance with the applicable payment request.
10.1 ALVIA may accept payment by bank transfer, payment link, credit card, debit card, cash, or any other payment method made available by ALVIA from time to time. Available payment methods may vary depending on service type, booking value, timing, operational suitability, payment processor availability, and internal requirements.
10.2 The required payment method, deposit amount, balance payment, payment deadline, payment currency, and confirmation conditions shall be stated in the applicable proposal, quotation, payment request, invoice, or booking confirmation.
10.3 Depending on the service type, ALVIA may require full payment, partial payment, a deposit, staged payments, or balance payment before confirmation, before travel, before service delivery, or by any other deadline stated in writing.
10.4 Where a deposit is required, the deposit shall secure only the arrangements expressly stated in writing and remains subject to the relevant confirmation conditions, availability, provider terms, and cancellation conditions.
10.5 Payment alone shall not constitute final booking confirmation unless ALVIA has issued written booking confirmation for the relevant service.
10.6 The client warrants that all payment details provided are accurate and that the client is authorised to use the payment method provided. ALVIA may request proof of payment, proof of identity, cardholder verification, authorisation confirmation, or other reasonable verification before confirming or delivering any service.
10.7 Bank charges, payment gateway fees, card charges, transfer charges, currency conversion fees, intermediary bank fees, foreign exchange differences, chargeback fees, and other payment-related charges shall be borne by the client unless expressly stated otherwise in writing.
10.8 Failure to make payment by the stated deadline may result in release of availability, repricing, cancellation, amendment, suspension, or refusal to proceed with the relevant service, without liability to ALVIA.
10.9 Cash payments may be accepted only where expressly approved by ALVIA and subject to applicable laws, internal controls, receipt procedures, and confirmation requirements.
11.1 No booking, service, itinerary, hotel, transfer, chauffeur service, vehicle, restaurant, venue, activity, tour, experience, or arrangement shall be deemed confirmed unless and until ALVIA has issued written confirmation of the confirmed scope, applicable payment status, and relevant service details.
11.2 A Booking Confirmation may be issued by email, PDF, WhatsApp message, official message, voucher, itinerary, confirmation note, or any other written format used by ALVIA.
11.3 The client must review all Booking Confirmation details immediately upon receipt, including names, dates, timings, pickup points, meeting points, locations, guest count, service description, inclusions, exclusions, payment status, and applicable conditions.
11.4 Any error, omission, or requested correction must be reported to ALVIA immediately in writing. ALVIA shall not be responsible for loss, delay, denial of service, additional cost, or inconvenience arising from inaccurate information supplied by the client or not corrected by the client in time.
12.1 The client is responsible for providing complete, accurate, current, and truthful information required for the enquiry, proposal, payment, booking, and service delivery process.
12.2 Where a client makes an enquiry or booking on behalf of another person or group, the client warrants that they are authorised to do so and that all guests are aware of and agree to these Terms and applicable booking conditions.
12.3 The client shall be responsible for all guests included in the enquiry or booking, including their conduct, punctuality, information accuracy, compliance with safety rules, and adherence to Supplier Terms.
12.4 ALVIA may rely on the information provided by the client and shall not be liable for any issue, loss, denial of service, cancellation, delay, additional cost, or unsuitability caused by incomplete, inaccurate, late, or misleading information.
13.1 Any request to amend a confirmed or pending service, including date, time, guest count, pickup location, drop-off location, route, hotel, room category, vehicle category, dining arrangement, experience type, duration, service scope, or special request, must be submitted in writing.
13.2 Amendment requests are subject to availability, ALVIA review, Third-Party Service Provider approval, revised pricing, operational feasibility, applicable deadlines, payment of additional charges, and the relevant cancellation or amendment conditions.
13.3 ALVIA does not guarantee that any amendment request can be accepted, even if the request is submitted before the service date.
13.4 Where an amendment results in increased cost, changed scope, provider charges, loss of previously available arrangements, cancellation of any component, or additional service requirements, the client shall be responsible for such additional amounts before the amendment is confirmed.
13.5 Some confirmed services may be non-changeable, non-transferable, non-refundable, or subject to strict provider conditions. Such conditions may be stated in the proposal, quotation, payment request, booking confirmation, voucher, or Supplier Terms.
14.1 Any cancellation request by the client must be submitted to ALVIA in writing. A cancellation request shall not be effective unless and until acknowledged by ALVIA in writing.
14.2 Cancellation conditions vary according to the confirmed service, Third-Party Service Provider, travel date, season, service category, booking value, service scope, and the specific conditions stated in the applicable proposal, quotation, payment request, booking confirmation, voucher, or Supplier Terms.
14.3 The cancellation terms stated in the applicable proposal, quotation, payment request, booking confirmation, voucher, or Supplier Terms shall apply to the relevant confirmed service.
14.4 Where a cancellation policy is not expressly stated in the applicable written booking conditions, ALVIA may assess the cancellation request based on the confirmed scope, timing of the request, provider conditions, costs incurred, work performed, payment status, service date, and any applicable law.
14.5 Partial cancellation of a booking, removal of guests, removal of components, or reduction in scope may affect the total booking price, package value, provider charges, availability, or pricing structure. ALVIA may revise the booking value accordingly.
14.6 ALVIA shall not be liable for cancellation losses, indirect costs, missed opportunities, emotional distress, consequential losses, or other costs arising from a client cancellation.
15.1 Failure by the client or any guest to arrive at the confirmed meeting point, pickup point, venue, airport, hotel lobby, attraction, experience location, service start point, or other confirmed location at the confirmed time may be treated as a no-show.
15.2 Unless otherwise stated in the applicable booking confirmation, no refund, credit, amendment, or rescheduling shall be due in the event of a no-show.
15.3 Late arrival may result in shortened service duration, missed components, denied participation, additional waiting charges, route changes, provider refusal, or cancellation without refund.
15.4 ALVIA and Third-Party Service Providers are not obliged to delay, extend, repeat, reschedule, or modify any service due to the late arrival, no-show, or unavailability of the client or any guest.
16.1 Refund eligibility shall be determined in accordance with the applicable proposal, quotation, payment request, booking confirmation, voucher, Supplier Terms, and these Terms.
16.2 Where a refund is approved by ALVIA in accordance with the applicable booking conditions, ALVIA shall normally process the refund to the original method of payment, unless otherwise agreed, impractical, unavailable, or required due to the nature of the payment method.
16.3 Refund processing timelines may vary depending on banks, payment processors, card schemes, payment gateways, financial institutions, internal verification, provider confirmation, and other administrative requirements.
16.4 Currency conversion differences, bank charges, card charges, payment gateway fees, intermediary charges, foreign exchange losses, transfer charges, and financial institution charges shall be borne by the client.
16.5 ALVIA shall not be responsible for delays caused by banks, payment processors, card schemes, payment gateways, financial institutions, or Third-Party Service Providers.
16.6 No refund shall be due for unused services, partially used services, late arrival, no-show, voluntary withdrawal, change of mind, failure to comply with safety instructions, refusal by a provider due to client conduct, or failure to meet applicable provider conditions, except where expressly stated otherwise in writing.
17.1 ALVIA or a Third-Party Service Provider may need to change, substitute, delay, reschedule, suspend, or cancel a service due to availability, safety, weather, operational requirements, provider decision, regulatory instruction, venue closure, route change, road closure, public event, technical issue, staffing issue, Force Majeure, or other circumstances affecting the service.
17.2 ALVIA may, where reasonably practicable, offer an alternative arrangement, revised timing, substitute provider, revised route, adjusted scope, credit, refund, or cancellation option, depending on the circumstances and applicable provider terms.
17.3 ALVIA shall not be liable for any indirect loss, consequential loss, missed connection, loss of enjoyment, emotional distress, additional travel cost, accommodation cost, replacement service cost, opportunity loss, or other expense arising from such change, delay, substitution, or cancellation.
17.4 Minor changes that do not materially alter the nature of the service may be made without compensation.
18.1 Certain services may be affected by weather, safety, operating conditions, government instructions, security restrictions, traffic, venue rules, aircraft or marine rules, desert conditions, road closures, seasonal conditions, or other circumstances outside ALVIA’s reasonable control.
18.2 The client acknowledges that safety and operational decisions may be made by ALVIA, Third-Party Service Providers, venue operators, transport providers, regulators, authorities, pilots, captains, guides, drivers, instructors, or other responsible personnel.
18.3 Such decisions may result in changes to route, timing, duration, inclusions, order of service, access, seating, vehicle allocation, venue, activity availability, or service delivery.
18.4 ALVIA shall not be liable for such changes except expressly stated in the applicable booking conditions.
19.1 The client and all guests must behave lawfully, respectfully, safely, and in accordance with local laws, venue rules, provider instructions, cultural expectations, and these Terms.
19.2 ALVIA or any Third-Party Service Provider may refuse, suspend, terminate, or remove a client or guest from any service where conduct is unsafe, abusive, unlawful, intoxicated, threatening, disruptive, disrespectful, damaging, fraudulent, discriminatory, inappropriate, or otherwise unsuitable.
19.3 No refund, credit, compensation, or rescheduling shall be due where service is refused, suspended, or terminated due to client or guest conduct.
19.4 The client shall be responsible for any damage, cleaning cost, loss, penalty, fine, provider claim, venue charge, or additional expense caused by the client or any guest.
20.1 Some services may involve physical activity, vehicle movement, walking, heat exposure, heights, water, early starts, outdoor conditions, desert terrain, aircraft, vessels, animals, performance vehicles, or other conditions that may not be suitable for all guests.
20.2 The client is responsible for informing ALVIA in writing before confirmation of any relevant health condition, pregnancy, mobility concern, age concern, allergy, disability, dietary requirement, medical restriction, accessibility requirement, or other circumstance that may affect participation, comfort, safety, or suitability.
20.3 ALVIA or a Third-Party Service Provider may decline or restrict participation where safety, suitability, provider rules, regulatory requirements, or operating conditions require it.
20.4 ALVIA shall not be liable for any issue arising from undisclosed, incomplete, inaccurate, or late information relating to health, age, mobility, suitability, allergies, dietary requirements, or special requirements.
21.1 Special requests may include, without limitation, seating preferences, table preferences, dietary requests, allergy notes, celebration arrangements, vehicle preferences, child seats, room preferences, privacy requests, photographer style, timing preferences, accessibility requirements, language preferences, and similar requests.
21.2 ALVIA may note and communicate special requests, but no special request shall be guaranteed unless expressly confirmed in writing by ALVIA as part of the confirmed service scope.
21.3 Special requests may be subject to availability, provider approval, additional charges, operational feasibility, and applicable conditions.
22.1 The client and guests are responsible for the care, custody, and security of their personal belongings, luggage, valuables, travel documents, devices, jewellery, cash, and other property.
22.2 ALVIA shall not be liable for any loss, theft, damage, delay, misplacement, or abandonment of personal belongings.
22.3 Any lost property handling, if available, may be subject to Third-Party Service Provider policies, storage periods, collection requirements, identification requirements, or additional charges.
23.1 Service descriptions, website content, images, videos, examples, itineraries, highlights, cards, service names, proposal examples, public descriptions, and other materials are provided for general guidance only.
23.2 Images, videos, visuals, illustrations, and descriptions may be representative and may not depict the exact hotel, vehicle, route, venue, room, seating, meal, table, guide, driver, aircraft, vessel, camp, view, timing, access category, or experience that will be confirmed.
23.3 Actual arrangements may vary depending on availability, provider conditions, guest count, timing, season, final scope, and written confirmation.
23.4 No website content, service description, proposal example, image, video, itinerary example, public description, or other general material shall be treated as a guarantee of specific access, availability, price, vehicle, venue, experience, room, service provider, timing, inclusion, or result unless expressly confirmed in writing by ALVIA.
24.1 All service content, website content, copy, designs, layouts, logos, brand materials, service names, proposals, itineraries, quotations, documents, images, graphics, structure, and other materials created or used by ALVIA are owned by ALVIA or its licensors, unless stated otherwise.
24.2 The client may not copy, reproduce, distribute, publish, sell, resell, adapt, modify, commercialise, or otherwise use ALVIA materials without prior written consent.
24.3 Proposals, itineraries, quotations, service documents, and other materials prepared by ALVIA are confidential and provided solely for the named client or intended recipient.
25.1 The client agrees that ALVIA may communicate by email, WhatsApp, telephone, website form, payment link, PDF, electronic document, or other reasonable communication method.
25.2 Written confirmation may be provided electronically and shall have effect as written communication for the purpose of these Terms.
25.3 The client is responsible for ensuring that contact details are accurate and that email, WhatsApp, phone, and other communication channels are monitored.
25.4 ALVIA shall not be liable for delay, missed communication, non-receipt, spam filtering, incorrect contact details, device failure, messaging platform failure, or communication interruption outside ALVIA’s reasonable control.
26.1 Any issue, complaint, concern, or service irregularity should be reported to ALVIA as soon as reasonably possible during the service or journey, so that ALVIA may have a reasonable opportunity to assist, clarify, escalate, or seek a remedy where possible.
26.2 Complaints submitted only after completion of the service may limit ALVIA’s ability to investigate, verify, or assist.
26.3 ALVIA may require supporting evidence, written details, booking references, photographs, communication records, provider reports, or other information to review a complaint.
26.4 Nothing in this clause limits any rights that cannot be excluded under applicable law.
27.1 To the maximum extent permitted by applicable law, ALVIA shall not be liable for indirect, incidental, consequential, special, punitive, reputational, emotional, loss-of-enjoyment, loss-of-opportunity, loss-of-profit, business interruption, replacement-service, missed-connection, additional-accommodation, additional-transport, or other indirect losses arising out of or in connection with the website, enquiry, proposal, booking, service, provider act or omission, delay, cancellation, amendment, or inability to provide any service.
27.2 To the maximum extent permitted by applicable law, ALVIA shall not be liable for any act, omission, negligence, breach, delay, refusal, cancellation, service failure, operational decision, safety decision, representation, warranty, accident, injury, damage, or loss caused by a Third-Party Service Provider.
27.3 To the maximum extent permitted by applicable law, ALVIA’s aggregate liability in relation to any confirmed service shall not exceed the amount paid by the client to ALVIA for the affected service giving rise to the claim.
27.4 Nothing in these Terms shall exclude liability that cannot be excluded under applicable law.
28.1 The client agrees to indemnify and hold harmless ALVIA, its officers, directors, employees, representatives, agents, contractors, and service partners from and against any claims, losses, damages, fines, penalties, liabilities, costs, expenses, legal fees, or demands arising from or relating to:
(a) breach of these Terms;
(b) inaccurate, incomplete, false, or misleading information provided by the client or any guest;
(c) unlawful, unsafe, abusive, negligent, or improper conduct by the client or any guest;
(d) damage to property, vehicles, venues, equipment, or facilities caused by the client or any guest;
(e) violation of Supplier Terms, venue rules, safety instructions, or applicable laws;
(f) any claim brought by a guest, third party, provider, venue, authority, or other party arising from the client’s request, conduct, or breach.
29.1 ALVIA shall not be liable for failure, delay, interruption, cancellation, amendment, substitution, or inability to perform any obligation caused by Force Majeure or other circumstances beyond its reasonable control.
29.2 In such circumstances, ALVIA may, where reasonably practicable, assist in communicating available alternatives, revised arrangements, credits, refunds, or cancellation options, subject to provider terms, availability, and applicable law.
30.1 If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be severed or limited to the minimum extent required, and the remaining provisions shall remain in full force and effect.
30.2 Failure or delay by ALVIA to enforce any provision of these Terms shall not constitute a waiver of that provision or any other right.
31.1 ALVIA may assign, delegate, subcontract, outsource, or arrange performance of any service or obligation through Third-Party Service Providers, contractors, agents, affiliates, or service partners, subject to applicable law and the confirmed service scope.
31.2 The client may not assign, transfer, resell, or commercially exploit any booking, proposal, voucher, confirmation, service, or right under these Terms without prior written consent from ALVIA.
32.1 ALVIA processes personal information in accordance with its Privacy Policy, which forms a separate policy and should be read together with these Terms.
33.1 These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates.
33.2 The courts of Dubai, United Arab Emirates shall have jurisdiction over any dispute arising out of or in connection with these Terms, the website, any enquiry, proposal, booking, payment, or service arranged by ALVIA.
34.1 ALVIA may update, amend, replace, or revise these Terms from time to time.
34.2 The version published on the website shall apply to use of ALVIA services, enquiries, communications, and website access from the date of publication. Confirmed bookings may also be governed by the specific terms accepted or issued at the time of confirmation, unless otherwise required by law or agreed in writing.
35.1 For questions regarding these Terms, please contact:
ALVIA Signature Travel & Tourism
Website: alviasignaturetourism.ae
Email: concierge@alviasignaturetourism.ae
